Tuesday, December 09, 2008

An honest response is always appreciated!

They answered. They answered in a reasonable amount of time, and even better, THE ANSWER MAKES SENSE. Please read on, and thank you, Continental Airlines, for a prompt reply!

Thank you for your interest in our services. Your business is very important to Continental, and we look forward to seeing you on a Continental flight in the very near future.

Please be assured, the safety of our passengers and crew is always our first priority. The challenge we face is that even if we discontinue allowing pets onboard we cannot guarantee that the aircraft will be 100 percent free of animals. Because we allow service animals onboard it is impossible for us to ensure the cabin will be animal free, or any safer for passengers with pet allergies. For these reasons, we do not offer pet free flights.

We truly appreciate your concerns and take this issue seriously. We limit the number of pets allowed per flight and pets are required to stay inside approved kennels that fit completely under the seat in front of the customer for the entire duration of the flight.

Our primary concern is the safety of our customers. We want you to know that we cannot provide an "animal-free" flight. We continue to encourage you and all customers with pet allergies to take whatever medical precautions deemed necessary to prepare for the possibility of exposure.

Thank you, again, for taking the time to communicate with us. We value your business and look forward to serving your travel needs in the near future.
Regards, Customer Care Manager

Most interesting. Most honest.
~Your Allergic Diner

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